FOOD FOR THOUGHT: QUESTIONS THAT YOU SHOULD ASK YOUR PAINT CONTRACTOR BEFORE YOU HIRE THEM.
At SAPMA, we receive a multitude of calls from disgruntled and disillusioned consumers who have had bad experiences with Paint Contractors. Initially they do not complain about the contractor or the applicator, but about the paint that they have used, which has failed and is peeling off the walls, or is staining, or bubbling… the list goes on and on. When you finally get down to the basics, we quickly establish that they either did not hire a paint contractor as such, used their gardener or alternatively picked the guy up from outside a large supermarket, because….. he said, he was a painter.
Even the website “Hello Peter,” has pages of calamitous reports of the non-performance of Paint Contractors, who have, not fulfilled their obligations in the contract, not finished the job and absconded with the money or “the paint is peeling from the walls.”
It must be appreciated that research indicates that 86% of all paint failures are directly accredited to the lack of skills of the applicator and the lack of preparation of the substrate or area to be painted. As a rule of thumb, 80% of time should be spent on preparing the surfaces to be painted… and 20% painting. The problem is further exacerbated by the fact that no painters have been trained since the 1990’s.
You are spending a lot of money to paint your house….. hire experienced and skilled applicators .
Here are some of the questions you should ask and individual claiming to be an experienced painter/applicator?
- Do you have any references of previous work?
- How long have you been a painter? What experience do you have?
- Are you a qualified painter? May I see your qualification?
- Do you have a certificate of competence from an accredited training provider?
- If qualified, what qualification do you have? Did you complete a trade test?
- Have you completed an Applicators Skills Programme with SAPMA/ SAPITI? May I see the certificate?
- Have you undergone a RPL (Recognition of Prior Learning) programme? If so, may I see your certificate?
In the case of a Paint Contractor… you ask the following;
- How long has your business been operating?
- May I see references from your past clients?
- Are you a preferred applicator of one of the major paint manufacturer? May I see your credentials?
- Are the applicators that are going to be on my job, qualified?
- Are any of the painters on your team qualified?
- Have you or any of your applicators, completed an Applicators Skills Programme with SAPMA/ SAPITI? May I see the certificate?
- Check on the website “Hello Peter” to see if the contractor has featured on the website.
Some do’s and Don’ts
- When faced with a substrate problem i.e. Moisture: The leak must be repaired before painting.
- Use only quality paint and not the cheapest BARGAIN. Ask your specialist paint retailer for advice.
- The higher the specification of the paint the more expensive it is and the longer it will last.
- Decide on whether you want to paint your house every year… or every 5/6/ years.
- Before you buy a paint based on a guarantee, check the conditions of the guarantee. Guarantees will not be honoured unless the conditions are met.
- Only use a qualified or certified paint applicator.
- Do not hire a painter off the street because he is carrying a paintbrush or roller. Check credentials and references.
- Do not allow strangers on your property unless they have credentials and references
- Get advice from the paint manufacturer or Paint retailer before you buy your paint and materials.
- DO NOT USE YOUR GARDENER TO PAINT AND THEN BLAME THE PAINT MANUFACTURER WHEN THE JOB FAILS.
- “GIVING SOMETHING A COAT OF PAINT” DOES NOT SOLVE THE PROBLEM, IT AGGRAVATES THE PROBLEM”